At Forex Fusion, we’re committed to resolving all disputes fairly, transparently, and with your satisfaction as our top priority. If you face any issue with our services, we encourage you to follow our structured resolution process to ensure a smooth and just outcome.
1️⃣ Step 1: Reach Out to Support
Start by contacting our customer support team via email, live chat, or phone.
Most issues are resolved quickly and efficiently at this stage without the need for escalation.
2️⃣ Step 2: Formal Complaint Submission
If the issue remains unresolved, you can escalate the matter by submitting a formal complaint.
Please include:
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A clear description of the issue
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All relevant documents/screenshots
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Any prior communication with our support team
Our dispute resolution team will thoroughly review your case and respond in line with our Terms & Conditions and any applicable policies.
3️⃣ Step 3: Independent Mediation or Arbitration
If you’re still unsatisfied with the outcome, you’re entitled to pursue independent mediation or arbitration through external regulatory or neutral bodies.
While Forex Fusion is not directly regulated by authorities like the FCA, CySEC, or ASIC, we operate with industry-standard practices and support independent resolution wherever applicable. You may choose to seek assistance from trusted financial or legal bodies for a fair outcome.
4️⃣ Final Decision
Any external mediation or arbitration outcome shall be considered binding. We fully respect and comply with the decision of such authorized bodies to ensure your rights are protected.
Our Commitment
At ForexFusion.org, we adhere to strict industry practices to maintain fairness and transparency in every dispute. We deeply value your trust, and our aim is to ensure a resolution process that reflects our commitment to professionalism, integrity, and customer satisfaction.
📨 Need Help?
For any dispute or concern, reach us at:
📧 support@forexfusion.org
🌐 www.forexfusion.org